Frequently Asked Questions

We're happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 15 days of delivery for store credit only.

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. Please note that the return/exchange request will only be accepted once.

1. Shipping Charges are subject to change with or without prior notice, please check estimated shipping prior to placing your order. When Free Shipping is available, It will be automatically be applied to your order at checkout.

2. Charges are based on the final weight and volume of the package to be delivered.

3. We will never charge you more than INR 500 for shipping, regardless of your basket size.

4. We'll get your order to you as soon as possible! We're taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 5-7 business days. 

5. In case you have not received your order within the advised time frame, we request you to raise the concern the same day of receiving the delivery confirmation notification from Nicobar.

6. Saturdays, Sundays and public holidays are not set as business days for standard and express deliveries.

Unfortunately, currently we do not have any service available to expedite the delivery of order. However, We always try to get all order to fulfill and deliver as soon and as quickly possible.

All orders placed on Wild Mango India are dispatched through our own courier partners including the likes of Delhivery, BlueDart, UPS, DHL, etc.

Registered Customer:

1. Log on to our website with your registered email Id
2. Click on your profile and go to My Orders
3. Click on the Order Details section to get the information on the Tracking Company, Tracking Number and Tracking Link

Guest Users:

If you shopped as a guest, We are always available via. email provided below. Please make sure you email us with your order number in the subject line while emailing.
Email: wildmangoindia@gmail.com

In cases like this, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway. When this happens the amount is usually reversed to the customer’s account within 24 - 48 hours. In the unlikely event that this payment went through, we will either process your order or refund the full amount to the original source of payment.

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

In case you have received a message of payment failure, you may try to place the order once again. However if your amount has been debited, please do not retry- chances are that your order has already been received to us.

We would request you to check with your bank, in case of insufficient balance and/or if your card is currently valid. You could also try clearing your cache and reattempting with a different card or bank account.

We typically process your orders as soon as we receive the payment confirmation. However, If you still do not receive the confirmation, Please share your email id and the exact amount charged to us at wildmangoindia@gmail.com so that and we can quickly check at the payment gateway and will inform you accordingly.

Unfortunately we only accept one credit card for payment per order. However, if you wish, you could add all the products you like to your cart, and then purchase them in two or more distinct orders, using different cards or forms of payment.

We accept the following modes of payment for domestic transactions:
• Credit cards - Mastercard, Visa, and American Express
• Net Banking - All major banks
• Debit Card - All major banks
• Wallet
• UPI

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at wildmangoindia@gmail.com along with the screenshots of the transaction details, and we will resolve it for you.

Every clothing item has a detailed size chart that should help you with your right size. We would request you to refer that once.

Please refer to the description/specifications details when you select and add a particular product in your booking cart.

If you don't see an option to 'Notify me' tab, chances are that the product has been discontinued or not in production. We regret the inconvenience.

Unfortunately, the items which you have added to your basket have been sold out.

For all domestic (within India) orders we follow the INR catalogue and for all international orders we follow the USD catalogue. Our pricing in international and domestic markets is different on account of differing operation costs for getting orders out to those regions (and also takes into account the demand and supply ratio). We do endeavor to keep our pricing as transparent as possible, which is why we still show prices in both INR and USD.

Order's can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable.

Yes, your shipping address can be modified before the order is invoiced/dispatched. Once invoiced/dispatched, no changes can be made to the address.

No, unfortunately, we are unable to modify the products (size/fit/color) once an order is placed.

NOTE: Should you wish to cancel/modify your order, please inform the team via Email at wildmangoindia@gmail.com